SupportCategory: Learnplus - WPCertificate
SDYellowfin asked 48 years ago

Hi, we are having trouble with our certificates. With this theme our old certificates end up not functioning properly and I’d like to know if you have any instructions on getting the certificates set up properly with LearnPlus.
Thank you.

9 Answers
Trending Templates Support answered 4 months ago

Hello,
Did you use LearnDash for your old certificates?
Thanks.

SDYellowfin answered 4 months ago

Hi, thank you for the response. We did use Learndash certificates previously, now all of the text is pushed below the featured image background.

Trending Templates Support answered 4 months ago

OK. Can you please send us your account admin, website? We will help you check it.
Thanks.

Trending Templates Support answered 4 months ago

Hello,
Can you please send us the user that finish a Crouse and the course should have certificates?
Thanks.

Trending Templates Support answered 4 months ago

Hello,
This is not an issue of the theme. Because you set the size for text is very big. Please do it smaller.
http://prntscr.com/gb0lw9
Thanks.

SDYellowfin answered 4 months ago

Actually, if you would change the font size you will see that it STILL gets pushed below the background image. Did you try changing the text size and see how it displays? 
The text is suoses to be OVER the background image rather that pushed below it.
if you’d just tell me what files control the certificate then I’ll figure it out myself, this is ridiculous at this point. 

Trending Templates Support answered 4 months ago

Hello,
You need to make the text in the image like this. Or please contact LearnDash plugin to ask this.
http://prntscr.com/gbk0bq
Thanks.

SDYellowfin answered 4 months ago

Have you actually looked at the certificate after you make any changes? The text gets pushed below that featured image.
This is not a LearnDash issue. this is a theme issue! HOW HAVE YOU CREATED CERTIFICATES TO LOOK WITHIN YOUR THEME? Can you send me a screen shot of how you expect a certificate to look in your theme?
The Featured image is placed on the page as a HEADER and the text is pushed below it. Where are you controlling the certificate, there is no certificate template file and I have looked through the theme and have not been able to locate how you are dictating the certificate settings. 
WHERE ARE THE PARAMETERS FOR THE CERTIFICATES WITHIN YOUR THEME?

Trending Templates Support answered 3 months ago

Hello,
This is an issue of LearnDash plugin, you can change the theme and check it again.
Thanks.

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